FAQ

What are colors and locations?
“Colors” refer to the number of colors required to print a design.
“Locations” refer to the number of different locations on a garment that will be printed on. Locations may include the front, back, each sleeve, or wherever else desired.

Why do you have screen setup fees?
Every individual color for each location needs a separate screen to be made with the graphics to be printed. These are the “screens” in “screenprinting”. Creating screens is a labor-intensive process that can require a significant amount of time. A 1-color, 1-location print may only need 1 screen. However a 3 location, 4 color print would require a total of 12 screens. Screen Setup fees recoup the cost of the labor, materials used and time required to process artwork.

How should I submit my artwork?
All artwork should be submitted in 300 dpi at the desired print size. Adobe Photoshop or Illustrator files are optimal but not always necessary. A high-resolution jpg will also work. If the image has multiple colors and you are familiar with color separation, please save each color as a separate layer. If you are unfamiliar with color separation, simply send us what you have and we can let you know what needs to be done in order to make your artwork print-ready.

What kind of artwork services do you offer?
We offer a wide variety of artwork services from basic color separation to completely original designs. Most artwork submitted will require some basic preparation that we do not charge for, however, if your artwork requires more than 1 hour of our time, we may apply an artwork service charge which will be discussed at the time of submission. Because of the uniqueness of each job, all original designs will be discussed before a quote will be given.

When can I expect my order to be complete?
Most orders can be done in 5-7 business days once your artwork is finalized and we have received a 50% deposit. One factor that may affect the turnaround time is garment availability. We use several major vendors that we order our blank apparel from but if they are out of stock for whatever reason, your order may take longer. If the quantity of your order exceeds 200 pieces, this may also increase the turn-around time.

Do you guys do rush orders?
Yes, we will accept rush orders as long as you can be prompt with artwork submission and payment. Just let us know by which day and time you need your order and we will let you know if it’s possible. Depending on our work load at the time and the intensity of your order, we may charge you a rush order fee. Of course, this amount will be discussed before we will begin your order.